Aivagenta™ / Advanced AI™

Advanced AI™.
More ways to get work done.

Aiva EngaigeMate™ CommsBot™ speaks almost any language your customer does. Give Aiva™ your website or documents for a business-trained AI front desk that can answer, guide and hand over.

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Everything in this group

Your capabilities.

Learn from your website URL and uploaded documents
Knowledge crawler and connected business knowledge
Business details, service information and policies
Two cooperating AI models for richer answers
Speaks almost any language your customer does, with automatic language detection
Use the page a visitor is viewing as conversation context
Keep guest history and conversation context in view
Situational playbooks and business-specific directives
Relevant links and redirect buttons for the next action
AI answering with configured human handoff

Your knowledge → a useful first answer

Less setup. More ways to help.

01 / LEARN

Point. Drop. Train.

Use your website URL or drag and drop your business documents. Review the knowledge Aiva™ uses for service details, policies and repeat questions.

02 / ANSWER

Respond with context.

Page context, guest history, language-aware replies and cooperating models help Aiva™ make the conversation relevant to your business.

03 / MOVE

Make the next step easier.

Use directives, situational playbooks, links and redirect buttons. Combine with FliPath™, ticket workflows and configured handoffs to get work moving.

Aiva EngaigeMate™ CommsBot™ / multilingual conversations

Speak their language.
Make the first hello easier.

Aiva EngaigeMate™ CommsBot™ speaks almost any language your customer does. Automatic language detection helps Aiva™ answer in the customer’s language, using your business knowledge and the context of the conversation.

From the first website question to a phone inquiry, help more customers explain what they need and reach the next step.

EnglishEspañolFrançaisPortuguêsDeutschالعربيةहिन्दी中文日本語

Meet your multilingual AI front desk ↗

Aiva™ wears aviator goggles and a pink scarf, holding a radio and a bright star.

Your knowledge.
A welcome they understand.

Inside the platform

Train, guide and fine-tune your AI.

Real product screens, with examples of how the tools fit your work. Select a screen to explore it at full size.

Business-specific model settings let the owner choose a basic knowledge-base chatbot or Advanced AI™ Engagement. — **Aiva EngaigeMate™ CommsBot™ model selection**
Choose the business-specific chatbot model and see where Advanced AI™ adds context, training and engagement tools.

AI setup screen offering manual setup or drag-and-drop import of a PDF, text or webpage. — **Start with your existing documents**
Start from a webpage, PDF or text document, then review the knowledge prepared for your AI front desk.

Guided AI setup asks for the business value proposition while Aiva™ offers a prompt to help explain what makes it different. — **Aiva™ guides your manual setup**
Work through guided questions about the business, with Aiva™ offering prompts to help explain what makes it different.

View full size

Fine-tune your business knowledge

Review and refine the business identity, brand voice, services and knowledge used in customer answers.

Keyword Redirects editor connecting a booking keyword to a Book Now button and destination URL. — **Turn the right keyword into the next action**
Connect a booking question to a Book Now button that leads to the destination you choose.

Situational Awareness editor mapping a customer situation to an immediate human-agent escalation directive. — **Give Aiva™ a plan for sensitive situations**
Tell Aiva™ which sensitive situations should reach a person, using business-specific escalation directives.

Your next customer is about to get in touch.

Give them a useful first answer. Give yourself a clearer next step.

Let’s get you open