Aiva EngaigeMate™ CommsBot™ is a complete AI contact center in a box, speaking almost any language your customer does across calls, chat and messaging. Automatic ticket creation escalates issues to your agents.
Answer in the customer’s language, offer manual chat and a live-agent handoff. SiteScout Raîdar™ follows the browsing journey to provide relevant help and information; HeatScore™ highlights visitors who may be ready to buy now.
Install your widget, review business information and test routing.
Phone calls
AI call handling, browser answering, forwarding, outbound calls and transcripts.
An available number, paid line, voice credits and configured routing.
SMS
Continue customer conversations by text.
Messaging-capable number, registration where required and applicable carrier fees.
WhatsApp
Business messaging connected to your agent workspace.
WhatsApp sender onboarding and approval; buying a number alone is not activation.
Facebook
Bring Facebook customer messages into your connected conversation workflow.
Speak their language. Make the first hello easier.
Aiva EngaigeMate™ CommsBot™ speaks almost any language your customer does. Automatic language detection helps Aiva™ answer in the customer’s language, using your business knowledge and the context of the conversation.
From the first website question to a phone inquiry, help more customers explain what they need and reach the next step.
Spot buying interest. Start the right sales conversation.
SiteScout Raîdar™ helps your sales team spot buying intent as visitors browse. See the services, products and offers that interest each visitor, then use HeatScore™ to prioritize prospects who may be ready to buy. Start a relevant sales conversation with their browsing context already in view.
01 / UNDERSTAND
See the page and the journey.
Use page context, browsing history and activity to understand which services or offers interest the prospect.
02 / PRIORITIZE
Look for buying-interest signals.
HeatScore™ brings activity, keywords and scrolling together to help your sales team prioritize prospects for timely outreach.
03 / ENGAGE
Start a relevant sales conversation.
Use configured proactive messages or a personal sales-agent reply to discuss the offer, qualify the inquiry and guide the prospect toward a purchase or booking.
Prioritize visitors using HeatScore™ and its supporting signals, including page keywords, scrolling and recent activity.
Aiva™ + your way of working
Your contact-center flow. Generated with one click.
One click turns your business information into a complete contact-center flow: AI answers, automated routing, intake, ticket creation and escalation. Review and activate it in the visual FliPath™ builder.
Train with business details, policies and knowledge articles
Collect service, sales and general-inquiry context
Route to a person or create a service ticket
No-code API connections, automatically configured with Aiva™
What do they need? What should we ask? Who handles the rest?
Three practical questions are a good place to start. Aiva™ helps turn them into a working draft; your team stays in control of the process.
Business knowledge→Intake & decisions→Human follow-up
Describe the app and the task. Aiva™ generates the API configuration and maps the data; add your account credentials to connect the service.
An answer is a start. A ticket moves the work.
Bring the whole customer story along.
Less searching through separate conversations. More context for the person taking the next step.
WaiPoint ServiceDeck™
Manage service requests with statuses, ownership, priorities, custom fields, replies and Notes. Connect related tickets and turn an email into tracked work.
NewOpenPendingResolved
SkyBase CRM™
Keep people, organizations, deals and interaction history together. Use smart lists, custom attributes and CSV imports; add paid AI scanning and enrichment when useful.
Aiva WingMate™
Optional assistants help your team prepare phone and chat replies, email drafts and sales follow-up. Agents review suggestions before acting. ServiceAce™ activation requires confirmation.
See the demand. See the team. Act on the exceptions.
Live session cards show status, assignment, recent activity, available sentiment signals and a short transcript brief. Admin pages add service levels, queues, agents, flags, activity and ticket drilldowns.
Service level
Set channel-specific answer thresholds and target percentages.
Abandon rate
Confirmed customer departures before first answer ÷ offered inbound queue interactions.
ASA
Average speed of answer for interactions with an actual agent answer event.
AHT
Handle time uses recorded interaction and completed wrap-up timing.
FCR
An agent-confirmed disposition records first-contact resolution.
ACW
After-call work starts on End in wrap-up and finishes when disposition is saved.
Good metrics start with good events. Call ringing is different from an agent answering. SMS or WhatsApp silence is not confirmed abandonment. Historical interactions without the necessary tracking cannot reliably supply these measures.
Supervisor attention
Review high-priority flags and Notes. Automatically generated emotion signals can help prioritize review.
Team availability
Agent states, counts and percentages make capacity easier to see. Queues, skills and assignment rules guide handoffs.
Wrap-up that counts
End the session from wrap-up, enter ACW, save Notes and disposition, then return the agent to Available.
Inside the platform
A live view of the operation.
Real product screens, with examples of how the tools fit your work. Select a screen to explore it at full size.
An agent reviews transcript briefs and attention flags, then opens the selected conversation with its context in view.
The full product picture
Explore the feature directory.
Select a column heading to sort. Select it again to reverse the order.
Find the tools that fit your work. Explore each feature, what it does and why it matters to your customers and team. Access and optional subscriptions are configured for your account.
Conversations
NaviCom Live™
Voice, website chat, SMS and WhatsApp in one workspace
Live conversation cards, assignments and customer history
Channel and session status at a glance
Keep customer conversations together so your team can pick up the next interaction with context.
Bring data protection into your customer workflow. Visitor consent choices, transparent information and appropriate processing arrangements all play a part in GDPR compliance.
GDPR consent mode
When enabled, the widget’s GDPR mode asks visitors for consent before gated chat features run. The widget uses browser storage for consent and session identifiers.
Rights & requests
Access, correction, deletion and other GDPR rights apply where their legal conditions are met. Our privacy contact can help with requests relating to data handled by Aivagenta™.
Processing responsibilities
Review our DPA for processing instructions, security, subprocessors and data handling. Complete the agreed processing details and schedules before execution.
Your configuration and operating practices remain part of your compliance responsibilities.
23 ways to put the platform to work
Start with the job you need to get done.
Find prospects. Help a website visitor. Prepare a reply. Turn the request into a ticket. Explore practical workflows across sales, service and operations.
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