Aivagenta™ / FliPath™

FliPath™.
More ways to get work done.

Describe your business. Generate your contact-center flow with one click.

Build your first flow ↗Compare feature groups ↗

Everything in this group

Your capabilities.

One-click generation of a tailored contact-center flow
AI agent answers and conversational IVR paths
Automated routing and human handoffs
Required questions, confirmation steps and ticket creation
Escalation paths for work that needs your team
Visual editing of branches and decisions
No-code API task generation from the app and outcome you describe
Automatic task execution and data mapping for configured connections

Automation without building from a blank screen

Describe the task.
Connect the service.
Let the workflow do the work.

Aiva™ generates API task configuration from the app and outcome you describe, then uses configured connections to execute tasks and map data. Add your account credentials and review the generated actions before activation.

The range of possible tasks depends on the APIs your connected services provide and the access your accounts allow.

Inside the platform

See the whole journey. Refine each step.

Real product screens, with examples of how the tools fit your work. Select a screen to explore it at full size.

FliPath Chart Mapper™ connects welcome, account support, sales and question-handling branches on a visual canvas. — **Map the customer conversation**
See how welcome, sales, support and general questions branch into the next step of the conversation.

Full workflow view shows the Data Backpack, connected service and sales phases, and the welcome-phase editor. — **See the whole FliPath™ and edit each step**
Review the complete route and edit individual phases, prompts and collected fields on the same visual canvas.

FliPath Chart Mapper™ displays branching workflow phases, a Data Backpack and the prompt and fields for an editable phase. — **FliPath™ ticket workflow and collected fields**
Define the questions and data fields that a workflow phase should collect before work moves on.

FliPath™ integration editor shows a platform selector with Calendly, an action description and an empty API-token field. — **Connect a FliPath™ to another tool**
Select a service such as Calendly, describe the desired action and connect your authorized account to generate the API task.

Saved FliPaths™ dialog distinguishes a production workflow from drafts and offers Load and Set Active actions. — **Keep draft and production FliPaths™**
Keep a production flow alongside drafts, load the version you need and choose when to activate a change.

Your next customer is about to get in touch.

Give them a useful first answer. Give yourself a clearer next step.

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