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A whole contact center. Set up in about 10 minutes. See how to get going ↗

Aivagenta™ / NaviCom Mail™

NaviCom Mail™.
More ways to get work done.

Bring the inbox into the customer workflow. Keep email, service tickets, CRM context and optional AI drafts close together.

Connect your email workflow ↗Compare feature groups ↗

Everything in this group

Your capabilities.

Business-specific email forwarding and outgoing replies
Customer email threads and signatures
Convert email into a WaiPoint ServiceDeck™ ticket
Connect customer details with SkyBase CRM™
Optional Aiva WingMate™ MailAce™ reply drafts
Agent review before sending the next response

From the inbox to the next action.

Create a ticket from an important email, keep customer context with the request and review a MailAce™ draft before you reply.

Explore the email workflow ↗

Critical ticket view shows structured intake, a conversation thread and Aiva WingMate™ ServiceAce™ guidance with pending steps. — WaiPoint ServiceDeck™ critical ticket
A structured intake becomes a critical ticket with an owner, conversation thread and ServiceAce™ guidance for the next steps.

Your next customer is about to get in touch.

Give them a useful first answer. Give yourself a clearer next step.

Let’s get you open