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Aivagenta™ / OmniLogs™ + DeepSky Analytics™

OmniLogs™ + DeepSky Analytics™.
More ways to get work done.

See what happened across sessions, tickets, agents and business units. Use AI analysis to investigate the patterns behind the numbers.

Explore your reporting workspace ↗Compare feature groups ↗

Everything in this group

Your capabilities.

OmniLogs™ session, ticket, queue and agent reports
Business-unit, channel and date filters
Operational CSV exports and activity views
DeepSky Analytics™ topic and sentiment trends
Bot handoffs, coaching and customer friction analysis
Ticket, service-level and first-contact-resolution investigation

OmniLogs™ Reporting

Filter recorded activity, compare business units and export operational reports.

DeepSky Analytics™

Investigate topics, sentiment, handoffs, customer friction and coaching opportunities.

Inside the platform

See the volume. Investigate the pattern.

Real product screens, with examples of how the tools fit your work. Select a screen to explore it at full size.

Daily session reporting with business filters, a multi-business chart, report navigation and CSV export. — OmniLogs™ reporting
Compare session volume across business units and dates, then export the recorded activity to CSV.

AI analysis of conversation topics and sentiment, with example quotes and coaching, friction and opportunity reports. — DeepSky Analytics™ topic and sentiment analysis
Review recurring topics and sentiment alongside customer quotes to investigate friction and coaching opportunities.

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