Aiva WingMate™.
More ways to get work done.
Give the people answering customers an assistant of their own, with suggestions for phone and chat replies, email drafts and sales follow-up.
Your capabilities.
- Phone and chat reply suggestions and conversation assistance
- Contextual email drafts with MailAce™
- Sales and deal guidance with SalesAce™ / DealMaker™
- Real-time response suggestions across all channels, active agent coaching and ticket guidance with ServiceAce™
- Review AI suggestions before sending or acting
A coach beside your agent.
Across every channel.
ServiceAce™ gives agents real-time response suggestions across all channels and actively coaches them as they help the customer.
Bring knowledge research, relevant articles, ticket guidance, suggested actions and notes into the conversation. The agent reviews the suggestion and chooses the next step.
$49/user/month or $490/year. ServiceAce™ is an optional agent assistant.
Explore agent assistance options ↗
Give your sales team a capable copilot.
SalesAce™ and DealMaker™ help your team prepare follow-ups, consider the next step and keep the opportunity moving. Your agent reviews the suggestion before acting.
Explore connected sales context ↗An assistant for the person helping the customer.
Real product screens, with examples of how the tools fit your work. Select a screen to explore it at full size.
View full size Ask a service question and follow the suggested answer directly to the relevant LightHouse™ knowledge article.
View full size Use the in-platform sales lessons to explore deal strategy frameworks and prepare more thoughtful follow-up.
Your next customer is about to get in touch.
Give them a useful first answer. Give yourself a clearer next step.