Start with your business.
Add shop hours and diagnostic process, your coverage, process and escalation contacts. Aiva™’s answers depend on this information being current.
Aivagenta™ for auto repairA connected front desk
A connected front desk
for auto repair.
A connected first response for diagnostic and maintenance appointments. Keep vehicle context with the customer record.
Illustrative customer inquiry
“Can you help me with diagnostic and maintenance appointments?”
Aiva™’s role
Share approved information about shop hours and diagnostic process. Collect the details for a useful next step, then route the request according to your process.
Example workflow. Not a real customer or a guaranteed outcome.Share approved information about shop hours and diagnostic process. Collect the details for a useful next step, then route the request according to your process.
A useful first conversationAsk the questions
Ask the questions
you wish you already had answers to.
Configure your intake flow to collect:
vehicle yearmakemodelsymptom
Collect only the information you need. Review the questions, consent and access settings before publishing.
Answer the repeat questions
Give Aiva™ your current information about shop hours and diagnostic process. Use approved links for information that changes, such as availability or prices.
New inquiry
Auto repair request
The conversation becomes a clear next action when your configured flow creates a ticket.
- What the customer needs
- Diagnostic and maintenance appointments
- Details to capture
- vehicle year, make, model, symptom
- Route to a person when
- A breakdown or a repeat unresolved repair
- Next action
- Assign an owner, review the context and confirm the next step with the customer.
Answer / collect / escalateA front-desk flow
01 / KNOW 02 / CAPTURE 03 / ROUTE
A front-desk flow
built for auto repair.
Preserve the useful details.
Collect vehicle year and make early. Keep the conversation attached so a customer can explain once.
Know what needs you.
Send a breakdown or a repeat unresolved repair to a person. Use a ticket, queue or supervisor flag rather than leaving the next step buried in a transcript.
A practical starting setupStart where your
Start where your
customers contact you.
Use the free website workspace, add a $29/month AI Concierge Line™ when calls matter, and add Advanced AI™ or Fly™ when you need their capabilities.
Agent licenses, voice Diamonds and optional tools are separate. A phone subscription is not an all-inclusive channel bill.
Build a realistic budgetCan Aivagenta™ work with my existing software automatically?
Yes! Aivagenta™ can automatically generate an integration with any platform that exposes the API action you need. For this business, explore Shopmonkey: After collecting vehicle year, make, model and symptoms, a FliPath™ task could look up the customer and vehicle in Shopmonkey, then return the matched context to the service advisor for a diagnostic appointment follow-up. FliPath™ generates the task configuration and data mapping; connect your authorized account, review the workflow and activate it. See potential connections and setup details ↓
What should always reach a person?
Configure a human handoff for a breakdown or a repeat unresolved repair. Your team should decide the priority, staffing and response commitment.
How soon can I use it?
Add your business information and generate a draft flow, then test representative inquiries and handoffs. Website setup can move quickly; phone provisioning, SMS registration and WhatsApp onboarding have separate requirements.
Your business / your existing toolsKeep the software you love.
Potential API connection
Keep the software you love.
Connect the next action.
After collecting vehicle year, make, model and symptoms, a FliPath™ task could look up the customer and vehicle in Shopmonkey, then return the matched context to the service advisor for a diagnostic appointment follow-up.
Aivagenta™ can automatically generate an integration for any platform that exposes the API action your workflow needs. Describe the outcome in FliPath™, connect your authorized account and activate your reviewed workflow.
Shopmonkey
After collecting vehicle year, make, model and symptoms, a FliPath™ task could look up the customer and vehicle in Shopmonkey, then return the matched context to the service advisor for a diagnostic appointment follow-up.
Official Shopmonkey API documentation ↗Account access & setup
A Shopmonkey account administrator creates an API key in Settings > Integration > API Keys. Use the API token as a bearer credential over HTTPS; the key inherits the creating user’s permissions. Validate the shop’s API entitlement, permissions, v3 resource fields and rate limits before rollout. No unsupported plan entitlement is assumed.
These are potential custom connections based on the linked vendor documentation. Available actions follow your API access, permissions and plan.
Explore more integration possibilities ↗Stay focused on the work. Stay open to the next inquiry.
Give them a useful first answer. Give yourself a clearer next step.