Start with your business.
Add coverage and delivery request requirements, your coverage, process and escalation contacts. Aiva™’s answers depend on this information being current.
Aivagenta™ for courier servicesA connected front desk
A connected front desk
for courier services.
A connected first response for a delivery inquiry. Separate new deliveries from shipment exceptions.
Illustrative customer inquiry
“Can you help me with a delivery inquiry?”
Aiva™’s role
Share approved information about coverage and delivery request requirements. Collect the details for a useful next step, then route the request according to your process.
Example workflow. Not a real customer or a guaranteed outcome.Share approved information about coverage and delivery request requirements. Collect the details for a useful next step, then route the request according to your process.
A useful first conversationAsk the questions
Ask the questions
you wish you already had answers to.
Configure your intake flow to collect:
pickup locationdestinationparcel sizedeadline
Collect only the information you need. Review the questions, consent and access settings before publishing.
Answer the repeat questions
Give Aiva™ your current information about coverage and delivery request requirements. Use approved links for information that changes, such as availability or prices.
New inquiry
Courier services request
The conversation becomes a clear next action when your configured flow creates a ticket.
- What the customer needs
- A delivery inquiry
- Details to capture
- pickup location, destination, parcel size, deadline
- Route to a person when
- A missing shipment or time-critical delivery
- Next action
- Assign an owner, review the context and confirm the next step with the customer.
Answer / collect / escalateA front-desk flow
01 / KNOW 02 / CAPTURE 03 / ROUTE
A front-desk flow
built for courier services.
Preserve the useful details.
Collect pickup location and destination early. Keep the conversation attached so a customer can explain once.
Know what needs you.
Send a missing shipment or time-critical delivery to a person. Use a ticket, queue or supervisor flag rather than leaving the next step buried in a transcript.
A practical starting setupStart where your
Start where your
customers contact you.
Use the free website workspace, add a $29/month AI Concierge Line™ when calls matter, and add Advanced AI™ or Fly™ when you need their capabilities.
Agent licenses, voice Diamonds and optional tools are separate. A phone subscription is not an all-inclusive channel bill.
Build a realistic budgetCan Aivagenta™ work with my existing software automatically?
Yes! Aivagenta™ can automatically generate an integration with any platform that exposes the API action you need. For this business, explore Onfleet: After collecting pickup/dropoff addresses, recipient, parcel description and deadline, a configured FliPath™ task could create the corresponding Onfleet collection or delivery task with notes and the requested time window. FliPath™ generates the task configuration and data mapping; connect your authorized account, review the workflow and activate it. See potential connections and setup details ↓
What should always reach a person?
Configure a human handoff for a missing shipment or time-critical delivery. Your team should decide the priority, staffing and response commitment.
How soon can I use it?
Add your business information and generate a draft flow, then test representative inquiries and handoffs. Website setup can move quickly; phone provisioning, SMS registration and WhatsApp onboarding have separate requirements.
Your business / your existing toolsKeep the software you love.
Potential API connection
Keep the software you love.
Connect the next action.
After collecting pickup/dropoff addresses, recipient, parcel description and deadline, a configured FliPath™ task could create the corresponding Onfleet collection or delivery task with notes and the requested time window.
Aivagenta™ can automatically generate an integration for any platform that exposes the API action your workflow needs. Describe the outcome in FliPath™, connect your authorized account and activate your reviewed workflow.
Onfleet
After collecting pickup/dropoff addresses, recipient, parcel description and deadline, a configured FliPath™ task could create the corresponding Onfleet collection or delivery task with notes and the requested time window.
Official Onfleet API documentation ↗Account access & setup
An administrator of an active trial or paid Onfleet account can generate an API key. API-key authentication uses HTTP Basic authentication over HTTPS. The operator needs configured workers/teams and a validated dispatch process; a task is not a guarantee that a driver accepts or completes the work.
These are potential custom connections based on the linked vendor documentation. Available actions follow your API access, permissions and plan.
Explore more integration possibilities ↗Stay focused on the work. Stay open to the next inquiry.
Give them a useful first answer. Give yourself a clearer next step.