Start with your business.
Add office hours and approved booking instructions, your coverage, process and escalation contacts. Aiva™’s answers depend on this information being current.
Aivagenta™ for dental practicesA connected front desk
A connected front desk
for dental practices.
A connected first response for administrative appointment questions. Use administrative intake only and review sensitive-data requirements before launch.
Illustrative customer inquiry
“Can you help me with administrative appointment questions?”
Aiva™’s role
Share approved information about office hours and approved booking instructions. Collect the details for a useful next step, then route the request according to your process.
Example workflow. Not a real customer or a guaranteed outcome.Share approved information about office hours and approved booking instructions. Collect the details for a useful next step, then route the request according to your process.
A useful first conversationAsk the questions
Ask the questions
you wish you already had answers to.
Configure your intake flow to collect:
requested appointment typepreferred datecontact methodlocation
Collect only the information you need. Review the questions, consent and access settings before publishing.
Answer the repeat questions
Give Aiva™ your current information about office hours and approved booking instructions. Use approved links for information that changes, such as availability or prices.
New inquiry
Dental practices request
The conversation becomes a clear next action when your configured flow creates a ticket.
- What the customer needs
- Administrative appointment questions
- Details to capture
- requested appointment type, preferred date, contact method, location
- Route to a person when
- Urgent symptoms or clinical questions
- Next action
- Assign an owner, review the context and confirm the next step with the customer.
Answer / collect / escalateA front-desk flow
01 / KNOW 02 / CAPTURE 03 / ROUTE
A front-desk flow
built for dental practices.
Preserve the useful details.
Collect requested appointment type and preferred date early. Keep the conversation attached so a customer can explain once.
Know what needs you.
Send urgent symptoms or clinical questions to a person. Use a ticket, queue or supervisor flag rather than leaving the next step buried in a transcript.
A practical starting setupStart where your
Start where your
customers contact you.
Use the free website workspace, add a $29/month AI Concierge Line™ when calls matter, and add Advanced AI™ or Fly™ when you need their capabilities.
Agent licenses, voice Diamonds and optional tools are separate. A phone subscription is not an all-inclusive channel bill.
Build a realistic budgetCan Aivagenta™ work with my existing software automatically?
Yes! Aivagenta™ can automatically generate an integration with any platform that exposes the API action you need. For this business, explore Open Dental or Open Dental: Check administrative openings for the correct provider and appointment length. FliPath™ generates the task configuration and data mapping; connect your authorized account, review the workflow and activate it. See potential connections and setup details ↓
What should always reach a person?
Configure a human handoff for urgent symptoms or clinical questions. Your team should decide the priority, staffing and response commitment.
How soon can I use it?
Add your business information and generate a draft flow, then test representative inquiries and handoffs. Website setup can move quickly; phone provisioning, SMS registration and WhatsApp onboarding have separate requirements.
Your business / your existing toolsKeep the software you love.
Potential API connection Potential API connection
Keep the software you love.
Connect the next action.
Choose the platform you already use, then connect the customer conversation to the next supported action.
Aivagenta™ can automatically generate an integration for any platform that exposes the API action your workflow needs. Describe the outcome in FliPath™, connect your authorized account and activate your reviewed workflow.
Open Dental
Check administrative openings for the correct provider and appointment length.
Official Open Dental API documentation ↗Account access & setup
Assigned and enabled Developer and Customer keys with the method's API permission; the practice needs a compatible Open Dental version and a working eConnector for the remote API. Read All is listed as free with a slower throttle. Appointment writes require the Appointments permission in a paid developer tier; fees are per practice location and paid by the developer. WebSched-specific slot endpoints additionally require a WebSched subscription and setup. Verify current fees before quoting.
Open Dental
Submit a verified patient's approved appointment while routing urgent symptoms to practice staff.
Official Open Dental API documentation ↗Account access & setup
Assigned and enabled Developer and Customer keys with the method's API permission; the practice needs a compatible Open Dental version and a working eConnector for the remote API. Read All is listed as free with a slower throttle. Appointment writes require the Appointments permission in a paid developer tier; fees are per practice location and paid by the developer. WebSched-specific slot endpoints additionally require a WebSched subscription and setup. Verify current fees before quoting.
These are potential custom connections based on the linked vendor documentation. Available actions follow your API access, permissions and plan.
Explore more integration possibilities ↗Stay focused on the work. Stay open to the next inquiry.
Give them a useful first answer. Give yourself a clearer next step.