Start with your business.
Add portfolio links and engagement process, your coverage, process and escalation contacts. Aiva™’s answers depend on this information being current.
Aivagenta™ for freelancersA connected front desk
A connected front desk
for freelancers.
A connected first response for a new project inquiry. Keep new business moving while you deliver current work.
Illustrative customer inquiry
“Can you help me with a new project inquiry?”
Aiva™’s role
Share approved information about portfolio links and engagement process. Collect the details for a useful next step, then route the request according to your process.
Example workflow. Not a real customer or a guaranteed outcome.Share approved information about portfolio links and engagement process. Collect the details for a useful next step, then route the request according to your process.
A useful first conversationAsk the questions
Ask the questions
you wish you already had answers to.
Configure your intake flow to collect:
project typedeadlinebudget rangecontact details
Collect only the information you need. Review the questions, consent and access settings before publishing.
Answer the repeat questions
Give Aiva™ your current information about portfolio links and engagement process. Use approved links for information that changes, such as availability or prices.
New inquiry
Freelancers request
The conversation becomes a clear next action when your configured flow creates a ticket.
- What the customer needs
- A new project inquiry
- Details to capture
- project type, deadline, budget range, contact details
- Route to a person when
- Scope changes or an existing-client dispute
- Next action
- Assign an owner, review the context and confirm the next step with the customer.
Answer / collect / escalateA front-desk flow
01 / KNOW 02 / CAPTURE 03 / ROUTE
A front-desk flow
built for freelancers.
Preserve the useful details.
Collect project type and deadline early. Keep the conversation attached so a customer can explain once.
Know what needs you.
Send scope changes or an existing-client dispute to a person. Use a ticket, queue or supervisor flag rather than leaving the next step buried in a transcript.
A practical starting setupStart where your
Start where your
customers contact you.
Use the free website workspace, add a $29/month AI Concierge Line™ when calls matter, and add Advanced AI™ or Fly™ when you need their capabilities.
Agent licenses, voice Diamonds and optional tools are separate. A phone subscription is not an all-inclusive channel bill.
Build a realistic budgetCan Aivagenta™ work with my existing software automatically?
Yes! Aivagenta™ can automatically generate an integration with any platform that exposes the API action you need. For this business, explore HubSpot or Acuity Scheduling: Save a new project inquiry with the customer's contact details and approved brief fields. FliPath™ generates the task configuration and data mapping; connect your authorized account, review the workflow and activate it. See potential connections and setup details ↓
What should always reach a person?
Configure a human handoff for scope changes or an existing-client dispute. Your team should decide the priority, staffing and response commitment.
How soon can I use it?
Add your business information and generate a draft flow, then test representative inquiries and handoffs. Website setup can move quickly; phone provisioning, SMS registration and WhatsApp onboarding have separate requirements.
Your business / your existing toolsKeep the software you love.
Potential API connection Potential API connection
Keep the software you love.
Connect the next action.
Choose the platform you already use, then connect the customer conversation to the next supported action.
Aivagenta™ can automatically generate an integration for any platform that exposes the API action your workflow needs. Describe the outcome in FliPath™, connect your authorized account and activate your reviewed workflow.
HubSpot
Save a new project inquiry with the customer's contact details and approved brief fields.
Official HubSpot API documentation ↗Account access & setup
Bearer service key with object-specific read/write scopes, created by a Super Admin or a user with Developer tools access. A developer-platform app with static or OAuth access is another route. Use scopes and CRM objects available in the customer's account. Service keys make REST requests but cannot authenticate webhooks. Existing legacy private apps remain supported; creating a new legacy private app ended October 26, 2026. Use the current service-key or developer-platform flow.
Acuity Scheduling
Offer actual introductory-call times while the freelancer is delivering current work.
Official Acuity Scheduling API documentation ↗Account access & setup
HTTP Basic authentication over HTTPS with the account's numeric User ID and API key; OAuth is available for an app connecting multiple accounts. Calls must run server-side. Official help lists API access on Premium or Powerhouse plans. Calendar and appointment-type configuration must already exist. Keep normal client validation enabled: admin=true bypasses availability and attribute checks.
These are potential custom connections based on the linked vendor documentation. Available actions follow your API access, permissions and plan.
Explore more integration possibilities ↗Stay focused on the work. Stay open to the next inquiry.
Give them a useful first answer. Give yourself a clearer next step.