Start with your business.
Add check-in policy and published amenities, your coverage, process and escalation contacts. Aiva™’s answers depend on this information being current.
Aivagenta™ for hotels & innsA connected front desk
A connected front desk
for hotels & inns.
A connected first response for stay information and guest requests. Keep in-stay service needs distinct from new reservation inquiries.
Illustrative customer inquiry
“Can you help me with stay information and guest requests?”
Aiva™’s role
Share approved information about check-in policy and published amenities. Collect the details for a useful next step, then route the request according to your process.
Example workflow. Not a real customer or a guaranteed outcome.Share approved information about check-in policy and published amenities. Collect the details for a useful next step, then route the request according to your process.
A useful first conversationAsk the questions
Ask the questions
you wish you already had answers to.
Configure your intake flow to collect:
propertydatesbooking reference if knownrequest
Collect only the information you need. Review the questions, consent and access settings before publishing.
Answer the repeat questions
Give Aiva™ your current information about check-in policy and published amenities. Use approved links for information that changes, such as availability or prices.
New inquiry
Hotels & inns request
The conversation becomes a clear next action when your configured flow creates a ticket.
- What the customer needs
- Stay information and guest requests
- Details to capture
- property, dates, booking reference if known, request
- Route to a person when
- A guest complaint or access issue
- Next action
- Assign an owner, review the context and confirm the next step with the customer.
Answer / collect / escalateA front-desk flow
01 / KNOW 02 / CAPTURE 03 / ROUTE
A front-desk flow
built for hotels & inns.
Preserve the useful details.
Collect property and dates early. Keep the conversation attached so a customer can explain once.
Know what needs you.
Send a guest complaint or access issue to a person. Use a ticket, queue or supervisor flag rather than leaving the next step buried in a transcript.
A practical starting setupStart where your
Start where your
customers contact you.
Use the free website workspace, add a $29/month AI Concierge Line™ when calls matter, and add Advanced AI™ or Fly™ when you need their capabilities.
Agent licenses, voice Diamonds and optional tools are separate. A phone subscription is not an all-inclusive channel bill.
Build a realistic budgetCan Aivagenta™ work with my existing software automatically?
Yes! Aivagenta™ can automatically generate an integration with any platform that exposes the API action you need. For this business, explore Cloudbeds: Use travel dates and party size to retrieve available room types from Cloudbeds, or match a supplied booking reference to reservation context before routing an in-stay guest request. FliPath™ generates the task configuration and data mapping; connect your authorized account, review the workflow and activate it. See potential connections and setup details ↓
What should always reach a person?
Configure a human handoff for a guest complaint or access issue. Your team should decide the priority, staffing and response commitment.
How soon can I use it?
Add your business information and generate a draft flow, then test representative inquiries and handoffs. Website setup can move quickly; phone provisioning, SMS registration and WhatsApp onboarding have separate requirements.
Your business / your existing toolsKeep the software you love.
Potential API connection
Keep the software you love.
Connect the next action.
Use travel dates and party size to retrieve available room types from Cloudbeds, or match a supplied booking reference to reservation context before routing an in-stay guest request.
Aivagenta™ can automatically generate an integration for any platform that exposes the API action your workflow needs. Describe the outcome in FliPath™, connect your authorized account and activate your reviewed workflow.
Cloudbeds
Use travel dates and party size to retrieve available room types from Cloudbeds, or match a supplied booking reference to reservation context before routing an in-stay guest request.
Official Cloudbeds API documentation ↗Account access & setup
The property must have API access and an authorized user must create credentials for the appropriate permission scopes. Self-service property keys can be sent in x-api-key or as a bearer token. A technology partner requires the documented partner authentication/certification process in addition to a property-level development key.
These are potential custom connections based on the linked vendor documentation. Available actions follow your API access, permissions and plan.
Explore more integration possibilities ↗Stay focused on the work. Stay open to the next inquiry.
Give them a useful first answer. Give yourself a clearer next step.