Start with your business.
Add support hours and approved troubleshooting links, your coverage, process and escalation contacts. Aiva™’s answers depend on this information being current.
Aivagenta™ for it supportA connected front desk
A connected front desk
for it support.
A connected first response for an incident or support request. Prioritize business impact and preserve incident context.
Illustrative customer inquiry
“Can you help me with an incident or support request?”
Aiva™’s role
Share approved information about support hours and approved troubleshooting links. Collect the details for a useful next step, then route the request according to your process.
Example workflow. Not a real customer or a guaranteed outcome.Share approved information about support hours and approved troubleshooting links. Collect the details for a useful next step, then route the request according to your process.
A useful first conversationAsk the questions
Ask the questions
you wish you already had answers to.
Configure your intake flow to collect:
organizationaffected systemimpactcallback details
Collect only the information you need. Review the questions, consent and access settings before publishing.
Answer the repeat questions
Give Aiva™ your current information about support hours and approved troubleshooting links. Use approved links for information that changes, such as availability or prices.
New inquiry
IT support request
The conversation becomes a clear next action when your configured flow creates a ticket.
- What the customer needs
- An incident or support request
- Details to capture
- organization, affected system, impact, callback details
- Route to a person when
- A major outage or security concern
- Next action
- Assign an owner, review the context and confirm the next step with the customer.
Answer / collect / escalateA front-desk flow
01 / KNOW 02 / CAPTURE 03 / ROUTE
A front-desk flow
built for it support.
Preserve the useful details.
Collect organization and affected system early. Keep the conversation attached so a customer can explain once.
Know what needs you.
Send a major outage or security concern to a person. Use a ticket, queue or supervisor flag rather than leaving the next step buried in a transcript.
A practical starting setupStart where your
Start where your
customers contact you.
Use the free website workspace, add a $29/month AI Concierge Line™ when calls matter, and add Advanced AI™ or Fly™ when you need their capabilities.
Agent licenses, voice Diamonds and optional tools are separate. A phone subscription is not an all-inclusive channel bill.
Build a realistic budgetCan Aivagenta™ work with my existing software automatically?
Yes! Aivagenta™ can automatically generate an integration with any platform that exposes the API action you need. For this business, explore Jira Service Management Cloud or Jira Service Management Cloud: Create a support request with organization, system, impact and callback context. FliPath™ generates the task configuration and data mapping; connect your authorized account, review the workflow and activate it. See potential connections and setup details ↓
What should always reach a person?
Configure a human handoff for a major outage or security concern. Your team should decide the priority, staffing and response commitment.
How soon can I use it?
Add your business information and generate a draft flow, then test representative inquiries and handoffs. Website setup can move quickly; phone provisioning, SMS registration and WhatsApp onboarding have separate requirements.
Your business / your existing toolsKeep the software you love.
Potential API connection Potential API connection
Keep the software you love.
Connect the next action.
Choose the platform you already use, then connect the customer conversation to the next supported action.
Aivagenta™ can automatically generate an integration for any platform that exposes the API action your workflow needs. Describe the outcome in FliPath™, connect your authorized account and activate your reviewed workflow.
Jira Service Management Cloud
Create a support request with organization, system, impact and callback context.
Official Jira Service Management Cloud API documentation ↗Account access & setup
OAuth 2.0 authorization-code grant for a distributed integration; ad-hoc scripts can use basic authentication with the documented API-token setup. Endpoint scopes and the acting user's service-desk permissions both apply. The customer needs an accessible Jira Service Management service desk with a configured request type and required fields. Raising requests for someone else, viewing restricted issues and reading SLAs require the corresponding user/agent rights. API documentation does not itself establish the customer's subscription entitlements.
Jira Service Management Cloud
Answer a verified customer's ticket-status question from the existing service desk.
Official Jira Service Management Cloud API documentation ↗Account access & setup
OAuth 2.0 authorization-code grant for a distributed integration; ad-hoc scripts can use basic authentication with the documented API-token setup. Endpoint scopes and the acting user's service-desk permissions both apply. The customer needs an accessible Jira Service Management service desk with a configured request type and required fields. Raising requests for someone else, viewing restricted issues and reading SLAs require the corresponding user/agent rights. API documentation does not itself establish the customer's subscription entitlements.
These are potential custom connections based on the linked vendor documentation. Available actions follow your API access, permissions and plan.
Explore more integration possibilities ↗Stay focused on the work. Stay open to the next inquiry.
Give them a useful first answer. Give yourself a clearer next step.