Start with your business.
Add service coverage and diagnostic visits, your coverage, process and escalation contacts. Aiva™’s answers depend on this information being current.
Aivagenta™ for mobile mechanicsA connected front desk
A connected front desk
for mobile mechanics.
A connected first response for a mobile diagnostic request. Collect location and vehicle details before human scheduling.
Illustrative customer inquiry
“Can you help me with a mobile diagnostic request?”
Aiva™’s role
Share approved information about service coverage and diagnostic visits. Collect the details for a useful next step, then route the request according to your process.
Example workflow. Not a real customer or a guaranteed outcome.Share approved information about service coverage and diagnostic visits. Collect the details for a useful next step, then route the request according to your process.
A useful first conversationAsk the questions
Ask the questions
you wish you already had answers to.
Configure your intake flow to collect:
vehicle detailslocationsymptomsaccess
Collect only the information you need. Review the questions, consent and access settings before publishing.
Answer the repeat questions
Give Aiva™ your current information about service coverage and diagnostic visits. Use approved links for information that changes, such as availability or prices.
New inquiry
Mobile mechanics request
The conversation becomes a clear next action when your configured flow creates a ticket.
- What the customer needs
- A mobile diagnostic request
- Details to capture
- vehicle details, location, symptoms, access
- Route to a person when
- A vehicle in an unsafe location or a repeat failure
- Next action
- Assign an owner, review the context and confirm the next step with the customer.
Answer / collect / escalateA front-desk flow
01 / KNOW 02 / CAPTURE 03 / ROUTE
A front-desk flow
built for mobile mechanics.
Preserve the useful details.
Collect vehicle details and location early. Keep the conversation attached so a customer can explain once.
Know what needs you.
Send a vehicle in an unsafe location or a repeat failure to a person. Use a ticket, queue or supervisor flag rather than leaving the next step buried in a transcript.
A practical starting setupStart where your
Start where your
customers contact you.
Use the free website workspace, add a $29/month AI Concierge Line™ when calls matter, and add Advanced AI™ or Fly™ when you need their capabilities.
Agent licenses, voice Diamonds and optional tools are separate. A phone subscription is not an all-inclusive channel bill.
Build a realistic budgetCan Aivagenta™ work with my existing software automatically?
Yes! Aivagenta™ can automatically generate an integration with any platform that exposes the API action you need. For this business, explore Shopmonkey or Jobber: Collect vehicle details, location, access and symptoms. A configured task could match the vehicle/customer in Shopmonkey, or create the prospective customer in Jobber, so the mobile mechanic can review coverage and arrange the visit. FliPath™ generates the task configuration and data mapping; connect your authorized account, review the workflow and activate it. See potential connections and setup details ↓
What should always reach a person?
Configure a human handoff for a vehicle in an unsafe location or a repeat failure. Your team should decide the priority, staffing and response commitment.
How soon can I use it?
Add your business information and generate a draft flow, then test representative inquiries and handoffs. Website setup can move quickly; phone provisioning, SMS registration and WhatsApp onboarding have separate requirements.
Your business / your existing toolsKeep the software you love.
Potential API connection Potential API connection
Keep the software you love.
Connect the next action.
Collect vehicle details, location, access and symptoms. A configured task could match the vehicle/customer in Shopmonkey, or create the prospective customer in Jobber, so the mobile mechanic can review coverage and arrange the visit.
Aivagenta™ can automatically generate an integration for any platform that exposes the API action your workflow needs. Describe the outcome in FliPath™, connect your authorized account and activate your reviewed workflow.
Shopmonkey
Collect vehicle details, location, access and symptoms. A configured task could match the vehicle/customer in Shopmonkey, or create the prospective customer in Jobber, so the mobile mechanic can review coverage and arrange the visit.
Official Shopmonkey API documentation ↗Account access & setup
A Shopmonkey account administrator creates an API key in Settings > Integration > API Keys. Use the API token as a bearer credential over HTTPS; the key inherits the creating user’s permissions. Validate the shop’s API entitlement, permissions, v3 resource fields and rate limits before rollout. No unsupported plan entitlement is assumed.
Jobber
Collect vehicle details, location, access and symptoms. A configured task could match the vehicle/customer in Shopmonkey, or create the prospective customer in Jobber, so the mobile mechanic can review coverage and arrange the visit.
Official Jobber API documentation ↗Account access & setup
Register an application in the Jobber Developer Center and connect an actual Jobber business account. A company administrator authorizes the application using OAuth 2.0; this is not a static API-key connection. Select required scopes and manage token refresh. Use an active X-JOBBER-GRAPHQL-VERSION header. Jobber states private integrations need review when connecting to more than five paying accounts.
These are potential custom connections based on the linked vendor documentation. Available actions follow your API access, permissions and plan.
Explore more integration possibilities ↗Stay focused on the work. Stay open to the next inquiry.
Give them a useful first answer. Give yourself a clearer next step.