Start with your business.
Add office policies and maintenance reporting, your coverage, process and escalation contacts. Aiva™’s answers depend on this information being current.
Aivagenta™ for property managementA connected front desk
A connected front desk
for property management.
A connected first response for tenant, owner and maintenance inquiries. Turn maintenance exceptions into tickets with property context.
Illustrative customer inquiry
“Can you help me with tenant, owner and maintenance inquiries?”
Aiva™’s role
Share approved information about office policies and maintenance reporting. Collect the details for a useful next step, then route the request according to your process.
Example workflow. Not a real customer or a guaranteed outcome.Share approved information about office policies and maintenance reporting. Collect the details for a useful next step, then route the request according to your process.
A useful first conversationAsk the questions
Ask the questions
you wish you already had answers to.
Configure your intake flow to collect:
propertyunitrequester roleissue description
Collect only the information you need. Review the questions, consent and access settings before publishing.
Answer the repeat questions
Give Aiva™ your current information about office policies and maintenance reporting. Use approved links for information that changes, such as availability or prices.
New inquiry
Property management request
The conversation becomes a clear next action when your configured flow creates a ticket.
- What the customer needs
- Tenant, owner and maintenance inquiries
- Details to capture
- property, unit, requester role, issue description
- Route to a person when
- Urgent maintenance or a tenant complaint
- Next action
- Assign an owner, review the context and confirm the next step with the customer.
Answer / collect / escalateA front-desk flow
01 / KNOW 02 / CAPTURE 03 / ROUTE
A front-desk flow
built for property management.
Preserve the useful details.
Collect property and unit early. Keep the conversation attached so a customer can explain once.
Know what needs you.
Send urgent maintenance or a tenant complaint to a person. Use a ticket, queue or supervisor flag rather than leaving the next step buried in a transcript.
A practical starting setupStart where your
Start where your
customers contact you.
Use the free website workspace, add a $29/month AI Concierge Line™ when calls matter, and add Advanced AI™ or Fly™ when you need their capabilities.
Agent licenses, voice Diamonds and optional tools are separate. A phone subscription is not an all-inclusive channel bill.
Build a realistic budgetCan Aivagenta™ work with my existing software automatically?
Yes! Aivagenta™ can automatically generate an integration with any platform that exposes the API action you need. For this business, explore Buildium: Match the property/unit and resident from the maintenance inquiry, then create a Buildium resident request or reviewed work order with the reported problem so the property team can assign the next action. FliPath™ generates the task configuration and data mapping; connect your authorized account, review the workflow and activate it. See potential connections and setup details ↓
What should always reach a person?
Configure a human handoff for urgent maintenance or a tenant complaint. Your team should decide the priority, staffing and response commitment.
How soon can I use it?
Add your business information and generate a draft flow, then test representative inquiries and handoffs. Website setup can move quickly; phone provisioning, SMS registration and WhatsApp onboarding have separate requirements.
Your business / your existing toolsKeep the software you love.
Potential API connection
Keep the software you love.
Connect the next action.
Match the property/unit and resident from the maintenance inquiry, then create a Buildium resident request or reviewed work order with the reported problem so the property team can assign the next action.
Aivagenta™ can automatically generate an integration for any platform that exposes the API action your workflow needs. Describe the outcome in FliPath™, connect your authorized account and activate your reviewed workflow.
Buildium
Match the property/unit and resident from the maintenance inquiry, then create a Buildium resident request or reviewed work order with the reported problem so the property team can assign the next action.
Official Buildium API documentation ↗Account access & setup
The Open API requires a Buildium Premium subscription. An administrator enables Open API and creates a key with the required entity/read-write permissions. Requests use x-buildium-client-id and x-buildium-client-secret headers; the vendor recommends server-to-server calls.
These are potential custom connections based on the linked vendor documentation. Available actions follow your API access, permissions and plan.
Explore more integration possibilities ↗Stay focused on the work. Stay open to the next inquiry.
Give them a useful first answer. Give yourself a clearer next step.