Start with your business.
Add published treatments and appointment policies, your coverage, process and escalation contacts. Aiva™’s answers depend on this information being current.
Aivagenta™ for spas & massageA connected front desk
A connected front desk
for spas & massage.
A connected first response for a treatment or appointment inquiry. Keep service information administrative and route suitability questions to staff.
Illustrative customer inquiry
“Can you help me with a treatment or appointment inquiry?”
Aiva™’s role
Share approved information about published treatments and appointment policies. Collect the details for a useful next step, then route the request according to your process.
Example workflow. Not a real customer or a guaranteed outcome.Share approved information about published treatments and appointment policies. Collect the details for a useful next step, then route the request according to your process.
A useful first conversationAsk the questions
Ask the questions
you wish you already had answers to.
Configure your intake flow to collect:
service interestpreferred datelocationcontact
Collect only the information you need. Review the questions, consent and access settings before publishing.
Answer the repeat questions
Give Aiva™ your current information about published treatments and appointment policies. Use approved links for information that changes, such as availability or prices.
New inquiry
Spas & massage request
The conversation becomes a clear next action when your configured flow creates a ticket.
- What the customer needs
- A treatment or appointment inquiry
- Details to capture
- service interest, preferred date, location, contact
- Route to a person when
- Treatment suitability questions or a complaint
- Next action
- Assign an owner, review the context and confirm the next step with the customer.
Answer / collect / escalateA front-desk flow
01 / KNOW 02 / CAPTURE 03 / ROUTE
A front-desk flow
built for spas & massage.
Preserve the useful details.
Collect service interest and preferred date early. Keep the conversation attached so a customer can explain once.
Know what needs you.
Send treatment suitability questions or a complaint to a person. Use a ticket, queue or supervisor flag rather than leaving the next step buried in a transcript.
A practical starting setupStart where your
Start where your
customers contact you.
Use the free website workspace, add a $29/month AI Concierge Line™ when calls matter, and add Advanced AI™ or Fly™ when you need their capabilities.
Agent licenses, voice Diamonds and optional tools are separate. A phone subscription is not an all-inclusive channel bill.
Build a realistic budgetCan Aivagenta™ work with my existing software automatically?
Yes! Aivagenta™ can automatically generate an integration with any platform that exposes the API action you need. For this business, explore Mindbody or Acuity Scheduling: Offer actual treatment appointment choices and submit the selected booking request. FliPath™ generates the task configuration and data mapping; connect your authorized account, review the workflow and activate it. See potential connections and setup details ↓
What should always reach a person?
Configure a human handoff for treatment suitability questions or a complaint. Your team should decide the priority, staffing and response commitment.
How soon can I use it?
Add your business information and generate a draft flow, then test representative inquiries and handoffs. Website setup can move quickly; phone provisioning, SMS registration and WhatsApp onboarding have separate requirements.
Your business / your existing toolsKeep the software you love.
Potential API connection Potential API connection
Keep the software you love.
Connect the next action.
Choose the platform you already use, then connect the customer conversation to the next supported action.
Aivagenta™ can automatically generate an integration for any platform that exposes the API action your workflow needs. Describe the outcome in FliPath™, connect your authorized account and activate your reviewed workflow.
Mindbody
Offer actual treatment appointment choices and submit the selected booking request.
Official Mindbody API documentation ↗Account access & setup
Developer account, sandbox development, live approval and site-specific activation by the business owner are required. Use a production API key and the endpoint's required user/staff authentication and permissions. Live approval and owner activation are explicit prerequisites. API usage and booking fees may apply; confirm the developer agreement and account entitlements. The JavaScript API reference did not expose all current path details in the text browser, so workflows below use official endpoint names rather than guessed URLs.
Acuity Scheduling
For an Acuity-based spa, book an approved administrative appointment with normal validation.
Official Acuity Scheduling API documentation ↗Account access & setup
HTTP Basic authentication over HTTPS with the account's numeric User ID and API key; OAuth is available for an app connecting multiple accounts. Calls must run server-side. Official help lists API access on Premium or Powerhouse plans. Calendar and appointment-type configuration must already exist. Keep normal client validation enabled: admin=true bypasses availability and attribute checks.
These are potential custom connections based on the linked vendor documentation. Available actions follow your API access, permissions and plan.
Explore more integration possibilities ↗Stay focused on the work. Stay open to the next inquiry.
Give them a useful first answer. Give yourself a clearer next step.