Start with your business.
Add coverage area and request process, your coverage, process and escalation contacts. Aiva™’s answers depend on this information being current.
Aivagenta™ for towingA connected front desk
A connected front desk
for towing.
A connected first response for a vehicle recovery request. Get complete location details to the dispatcher.
Illustrative customer inquiry
“Can you help me with a vehicle recovery request?”
Aiva™’s role
Share approved information about coverage area and request process. Collect the details for a useful next step, then route the request according to your process.
Example workflow. Not a real customer or a guaranteed outcome.Share approved information about coverage area and request process. Collect the details for a useful next step, then route the request according to your process.
A useful first conversationAsk the questions
Ask the questions
you wish you already had answers to.
Configure your intake flow to collect:
precise locationvehicle typedestinationcallback number
Collect only the information you need. Review the questions, consent and access settings before publishing.
Answer the repeat questions
Give Aiva™ your current information about coverage area and request process. Use approved links for information that changes, such as availability or prices.
New inquiry
Towing request
The conversation becomes a clear next action when your configured flow creates a ticket.
- What the customer needs
- A vehicle recovery request
- Details to capture
- precise location, vehicle type, destination, callback number
- Route to a person when
- Every live tow or roadside dispatch request
- Next action
- Assign an owner, review the context and confirm the next step with the customer.
Answer / collect / escalateA front-desk flow
01 / KNOW 02 / CAPTURE 03 / ROUTE
A front-desk flow
built for towing.
Preserve the useful details.
Collect precise location and vehicle type early. Keep the conversation attached so a customer can explain once.
Know what needs you.
Send every live tow or roadside dispatch request to a person. Use a ticket, queue or supervisor flag rather than leaving the next step buried in a transcript.
A practical starting setupStart where your
Start where your
customers contact you.
Use the free website workspace, add a $29/month AI Concierge Line™ when calls matter, and add Advanced AI™ or Fly™ when you need their capabilities.
Agent licenses, voice Diamonds and optional tools are separate. A phone subscription is not an all-inclusive channel bill.
Build a realistic budgetCan Aivagenta™ work with my existing software automatically?
Yes! Aivagenta™ can automatically generate an integration with any platform that exposes the API action you need. For this business, explore Onfleet or Jobber: Collect the exact pickup location, vehicle details, requested destination and callback number. Following a dispatcher’s confirmation, a configured task could create an Onfleet pickup/delivery task; Jobber client creation is an alternative for the towing company’s customer follow-up record. FliPath™ generates the task configuration and data mapping; connect your authorized account, review the workflow and activate it. See potential connections and setup details ↓
What should always reach a person?
Configure a human handoff for every live tow or roadside dispatch request. Your team should decide the priority, staffing and response commitment.
How soon can I use it?
Add your business information and generate a draft flow, then test representative inquiries and handoffs. Website setup can move quickly; phone provisioning, SMS registration and WhatsApp onboarding have separate requirements.
Your business / your existing toolsKeep the software you love.
Potential API connection Potential API connection
Keep the software you love.
Connect the next action.
Collect the exact pickup location, vehicle details, requested destination and callback number. Following a dispatcher’s confirmation, a configured task could create an Onfleet pickup/delivery task; Jobber client creation is an alternative for the towing company’s customer follow-up record.
Aivagenta™ can automatically generate an integration for any platform that exposes the API action your workflow needs. Describe the outcome in FliPath™, connect your authorized account and activate your reviewed workflow.
Onfleet
Collect the exact pickup location, vehicle details, requested destination and callback number. Following a dispatcher’s confirmation, a configured task could create an Onfleet pickup/delivery task; Jobber client creation is an alternative for the towing company’s customer follow-up record.
Official Onfleet API documentation ↗Account access & setup
An administrator of an active trial or paid Onfleet account can generate an API key. API-key authentication uses HTTP Basic authentication over HTTPS. The operator needs configured workers/teams and a validated dispatch process; a task is not a guarantee that a driver accepts or completes the work.
Jobber
Collect the exact pickup location, vehicle details, requested destination and callback number. Following a dispatcher’s confirmation, a configured task could create an Onfleet pickup/delivery task; Jobber client creation is an alternative for the towing company’s customer follow-up record.
Official Jobber API documentation ↗Account access & setup
Register an application in the Jobber Developer Center and connect an actual Jobber business account. A company administrator authorizes the application using OAuth 2.0; this is not a static API-key connection. Select required scopes and manage token refresh. Use an active X-JOBBER-GRAPHQL-VERSION header. Jobber states private integrations need review when connecting to more than five paying accounts.
These are potential custom connections based on the linked vendor documentation. Available actions follow your API access, permissions and plan.
Explore more integration possibilities ↗Stay focused on the work. Stay open to the next inquiry.
Give them a useful first answer. Give yourself a clearer next step.