Give every inquiry
a place to land.
Aiva™ uses your business information to handle common questions and collect the details for a useful next step.
Explore the channels ↗ Meet your new front desk. It’s Aiva™.
+1 (833) 588-1699(We set our own number up in fewer than ten minutes! It's true!)
Your contact center.In a box.
Call to try+1 (833) 588-1699(We set our own number up in fewer than ten minutes! It's true!)Free workspace. Optional AI phone lines from $29/month + usage. See the full picture
Easy to unpack. A breeze to operate. From solo service businesses to enterprise ops, bring omnichannel AI answering, live agent escalation, a CRM for sales and service, and automated service tickets together in one connected workplace.
Free for life! Extra features additional.
One place for the conversationPhone callsWebsite chat≋ SMSWhatsApp✉ Email▤ Tickets
Aiva EngaigeMate™ CommsBot™ / multilingual conversationsSpeak their language.
Speak their language.
Make the first hello easier.
Aiva EngaigeMate™ CommsBot™ speaks almost any language your customer does. Automatic language detection helps Aiva™ answer in the customer’s language, using your business knowledge and the context of the conversation.
From the first website question to a phone inquiry, help more customers explain what they need and reach the next step.
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Meet your multilingual AI front desk ↗
Your knowledge.
A welcome they understand.
Take a look insideReal tools.
Aiva EngaigeMate™ CommsBot™
NaviCom Live™
SiteScout Raîdar™
SkyBase CRM™
Real tools.
Ready for your kind of work.
Aiva EngaigeMate™ CommsBot™AI that knows your business
Train from your content, guide the conversation and speak almost any language your customer does.
See the product screens ↗NaviCom Live™Keep every conversation close
See the live sessions, follow the context and bring a person into the conversation.
See the product screens ↗SiteScout Raîdar™Turn buying signals into sales conversations
Follow what visitors are interested in and use HeatScore™ signals to prioritize sales outreach while buying interest is high.
See the product screens ↗SkyBase CRM™Carry the customer story forward
Connect people, organizations, conversations and opportunities.
See the product screens ↗A front desk. A team view. A next step.Less “I’ll get back to you.”
Less “I’ll get back to you.”
More getting things done.
You shouldn’t need a stack of disconnected tools to give someone a good first answer.
Give every inquiry
Your whole front desk.
In one view.
Live sessions, short conversation briefs, agent states and queues help you understand what needs attention.
See the control center ↗The important stuff
gets a ticket.
Use configured intake flows and human handoffs to turn exceptions, service requests and sales opportunities into accountable work.
Meet WaiPoint ServiceDeck™ ↗A business out of a box. Almost.Bring your know-how.
Bring your know-how.
We’ll help build
the front desk.
Explain what you do, how you work and what should reach a person. Start with an AI-generated flow, then review it before switching it on.
- Your services, policies and business information
- Questions that collect the right details
- Routing, handoffs and a clear ticket workflow
Generate a starting flow quickly. Actual launch time depends on your content, testing, number availability and any messaging approvals.
Your business → your process“We maintain lawns.
“We maintain lawns.
New quotes need an address, lawn size and service frequency.”
Aiva™ can turn that into a draft intake path. You decide what it asks and when your team takes over.
Understand
the request→Collect
the details→Create
the ticket
Illustrative flow. Review and configure before use.the request→Collect
the details→Create
the ticket
WaiPoint ServiceDeck™ / Your next actionsSample data
01
New recurring lawn-care quote
QuoteAddress and service frequency collected.
Owner: Sales · New02
Repeat maintenance issue
PriorityPrevious conversation linked. Follow-up needed.
Owner: Service · Open03
Existing customer callback
ReviewSupervisor flag and Notes attached.
Owner: Team lead · PendingContext that goes with the conversationYou see the work.
You see the work.
Your team sees
what to do next.
Keep customer details, conversation history, ticket ownership and follow-up close together. Add AI assistance for the people doing the work.
Live sessionsWaiPoint ServiceDeck™ ticketsPeople & deal CRMAiva WingMate™ assistance
Small crew. Big picture.A calmer way to
A calmer way to
run the front line.
Administrators can see service levels, waiting interactions, agent states and flagged conversations, then drill into the details.
Explore contact-center operations ↗Response
SL% & answer time
Set answer thresholds by channel and watch how queues are doing.
Attention
Flags & follow-up
Bring high-priority interactions to a supervisor’s attention.
Illustrative activity chart. Metrics use recorded events; meaningful reporting starts with correctly configured channels and tracking.
Built around what you doFrom a lawn-care route
From a lawn-care route
to a whole support floor.
Same connected front desk. Different questions, priorities and people behind it.
Outdoor & property care
Keep inquiries moving while the crew is on the job.
Explore the setup ↗Home services & trades
Collect job details before the next service call.
Explore the setup ↗Professional & creative services
Give new clients a clear first step.
Explore the setup ↗Property & hospitality
Connect guest, tenant and owner conversations.
Explore the setup ↗Start small. Add what earns its place.Know the price
Know the price
before you open
another tab.
A free workspace. Modular subscriptions. Prepaid usage. Build a realistic budget for your business, with the assumptions in plain sight.
Free workspace
$0Start with website visibility and manual chat.AI Concierge Line™
$29Per number / month + usage. Registration may apply.A few good questionsSimple to start.
Simple to start.
Clear about the details.
Can I really get started quickly?
You can create an account, add business information and generate a starting intake flow without building a contact center from scratch. Review answers and routing before launch. Phone provisioning and messaging registration have their own timelines.
Will Aiva™ replace all my customer service work?
Aiva™ helps with routine answers and information collection. Your team handles exceptions, decisions and requests that need a person, with handoffs and service tickets keeping the context visible.
Do I need all the paid tools?
No. Start with the free workspace and add the channels and capabilities you need. Phone lines, agent licenses, automation bundles and Aiva WingMate™ tools have separate prices. Usage is additional.
Can I use it from my phone?
Yes. Android and iPhone apps, together with the mobile-friendly website, let you bring your contact center with you. Sign in to your platform account for app downloads.
Room for your ambitionStart local.
Start local.
Grow nationwide.
From one owner to teams across the country, Aivagenta™ grows with your business. Add people, locations and channels around a connected customer workflow.
See how Aivagenta™ scales with you ↗Built by a founder with 20 years in the contact-center industry.
Read the founder story ↗
Aiva™ / around your working day
A useful first answer, even after hours.
Let Aiva™ answer routine questions and collect the next request while your team is away. Configure the handoff and follow-up process for work that needs a person.
Explore your AI front desk ↗
Your next customer is about to get in touch.
Give them a useful first answer. Give yourself a clearer next step.