Route by queue, skills and agent availability
Configure this around your business information, team responsibilities and the customers you serve.
Built for / Small teams
Make a small team feel connected.
Shared context helps the next available person pick up where the last conversation ended.
Keep chat, calls and email context visible
Configure this around your business information, team responsibilities and the customers you serve.
Use dispositions, Notes and supervisor follow-up
Configure this around your business information, team responsibilities and the customers you serve.
Build a sensible starting pointGive the work
Give the work
a connected home.
Add agent licenses at $5.99/month each where required. Optional Aiva WingMate™ tools are licensed per user.
See every price and option ↗Make the first rollout useful.
- Pick one representative workflow and test it end to end
- Review answers, required fields and human handoffs
- Connect the channels you have approved and configured
- Review conversations and improve the process
Your business / your existing toolsKeep the software you love.
Potential API connection Potential API connection
Keep the software you love.
Connect the next action.
Choose the platform you already use, then connect the customer conversation to the next supported action.
Aivagenta™ can automatically generate an integration for any platform that exposes the API action your workflow needs. Describe the outcome in FliPath™, connect your authorized account and activate your reviewed workflow.
HubSpot
Make each handoff a trackable customer request with shared context.
Official HubSpot API documentation ↗Account access & setup
Bearer service key with object-specific read/write scopes, created by a Super Admin or a user with Developer tools access. A developer-platform app with static or OAuth access is another route. Use scopes and CRM objects available in the customer's account. Service keys make REST requests but cannot authenticate webhooks. Existing legacy private apps remain supported; creating a new legacy private app ended October 26, 2026. Use the current service-key or developer-platform flow.
Square
Offer appointments against configured team-member availability.
Official Square API documentation ↗Account access & setup
An authorized seller access token; OAuth is the documented route for a third-party application. Request the endpoint's appointment or order scopes and map the correct location, bookable service and team member. Buyer-level appointment operations are available to all sellers, with control limited to application-created bookings. Seller-level writes need Appointments Plus or Premium and APPOINTMENTS_ALL_WRITE as well as APPOINTMENTS_WRITE. Check support_seller_level_writes first. Orders retrieval requires ORDERS_READ; payment processing and non-Square-payment order fees are separate.
These are potential custom connections based on the linked vendor documentation. Available actions follow your API access, permissions and plan.
Explore more integration possibilities ↗Small beginnings / nationwide possibilitiesStart local.
Start local.
Grow nationwide.
Your first customer and your next thousand deserve a great welcome. Aivagenta™ stays with you at every step—from a solo service business to teams serving customers nationwide.
Build on the same connected platform as you add people, business units and locations. Expand the channels and tools around your operation as it grows.
01 / START
Plan the tools for your next stage ↗One owner. One useful workspace.
Start with the channels and tools that help you answer customers while you run the business.
Explore your next stage ↗02 / BUILDA team that stays connected.
Bring people into shared queues, customer history and service workflows as your demand grows.
Explore your next stage ↗03 / EXPANDMore locations. The same customer focus.
Organize knowledge, phone numbers and agent access by business unit, with an authorized view across the operation.
Explore your next stage ↗04 / GO BIGNationwide reach. A connected operation.
Support customers across locations with routing, skills, queues and central operational visibility.
Explore your next stage ↗Your next customer is about to get in touch.
Give them a useful first answer. Give yourself a clearer next step.