A whole contact center. Set up in about 10 minutes. See how to get going ↗
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Aivagenta™ / Compare

Aivagenta™ and
Amazon Connect Customer.

Two approaches. Start with what your customers and team need, then compare the right configuration.

A useful configuration / checked November 6, 2026

Compare the work
you actually need.

Connect Customer with AI

$0.038/voice minute + telephony

AI-enabled Customer channel pricing; no seat fee or monthly minimum. At 1,000 voice minutes the channel charge is $38 before telephony.

  • Voice: $0.038/minute plus standard telephony
  • Chat: $0.010/message sent or received
  • SMS / third-party messaging: $0.014/message sent or received
  • Email: $0.080/email sent or received

Region, communication type, third-party provider and additional capabilities affect totals. The cheaper Basic rate is a different offer.

Customer channel prices include AI self-service, agent assistance and analytics capabilities. AWS also offers drag-and-drop flows and a no-code UI builder: do not claim it requires coding. AI setup still includes domains, encryption, knowledge integrations, flows and permissions.

Connect Customer pricing · Included capabilities and pricing appendix · AWS drag-and-drop flow designer · AI agent initial setup

The Aivagenta™ option

A connected platform, built around your business.

Free core platform: $0One-click FliPath™ generation; AI phone line $29/month.5 Diamonds/started voice minute, from $0.05/minute at the $100 / 10,000-Diamond refill. Line subscription and applicable external charges are separate.

Describe your business and generate a FliPath™ contact-center flow in one click—no coding required. Calls, CRM and service tickets share one guided workspace, with no AWS environment for the owner to configure.

Build your estimated budget ↗

Examples match the stated work and selected features; they are not identical bundles or quotes. Confirm allowances, billing cadence and extra usage for your operation.

A fair way to evaluate

Compare the fit.
Then the complete bill.

No minimum commitment or seat licensing. It can be economical at low usage; do not imply a mandatory enterprise seat bill.

01

Choose a workflow.

Test a routine question, a new sales inquiry and a request that needs a human.

02

Price your usage.

Include the right seats, channels, AI allowance, numbers and third-party charges.

03

Check the handoff.

Make sure the next person gets context, ownership and a clear follow-up.

Back to all comparisons ↗Sources & methodology ↗

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