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Aivagenta™ / Compare

Aivagenta™ and
Freshdesk / Freshcaller.

Two approaches. Start with what your customers and team need, then compare the right configuration.

A useful configuration / checked November 6, 2026

Compare the work
you actually need.

Freshdesk Omni Pro + Freddy Copilot + voice

$147/agent/month + AI sessions / call usage

One Omni Pro seat ($79), Copilot ($29) and Pro voice add-on ($39), using annual plan rates. This is an omnichannel comparison rather than email-only Freshdesk Growth.

  • Freshdesk Omni Pro: $79/agent/month annually
  • Freddy AI Copilot: $29/agent/month annually
  • Pro voice add-on: $39/agent/month
  • Extra Freddy AI Agent sessions: $49/100 sessions after initial allowance

First 500 AI sessions are a one-time account allowance, not a recurring monthly allowance. Voice usage, numbers, connector tasks and other optional services can add costs. Copilot is available on Pro and Enterprise.

AI Agents are available across Omni plans with session charges; Copilot provides human-agent assistance. Do not describe all AI as missing or free without usage conditions.

Freshdesk Omni official pricing and add-ons · Freshworks: initial sessions once per account · Freshworks Copilot eligibility and pricing

The Aivagenta™ option

A connected platform, built around your business.

Free core platform: $0One paid-agent example: $19.99 Advanced AI™ + $49 ServiceAce™ + $5.99 agent license + $29 AI phone line = $103.98/month, before usage.ServiceAce™ provides real-time suggestions across all channels and active agent coaching. No agent-license minimum.

Bring AI answering, phone service, cross-channel agent coaching, CRM and service tickets into a guided setup. Choose the paid tools for your business rather than starting with an omnichannel seat bundle.

Build your estimated budget ↗

Examples match the stated work and selected features; they are not identical bundles or quotes. Confirm allowances, billing cadence and extra usage for your operation.

A fair way to evaluate

Compare the fit.
Then the complete bill.

Freshdesk is not Freshdesk Omni. Voice and omnichannel requirements need the appropriate product quote. Confirm included-minute scope, numbers and call rates.

01

Choose a workflow.

Test a routine question, a new sales inquiry and a request that needs a human.

02

Price your usage.

Include the right seats, channels, AI allowance, numbers and third-party charges.

03

Check the handoff.

Make sure the next person gets context, ownership and a clear follow-up.

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