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Aivagenta™ / Compare

Aivagenta™ and
Zendesk.

Two approaches. Start with what your customers and team need, then compare the right configuration.

A useful configuration / checked November 6, 2026

Compare the work
you actually need.

Suite Professional + Copilot

$165/agent/month + AI resolutions

One Professional seat with the full Copilot add-on, billed annually; an agent-assistance comparison rather than the $55 Suite Team entry tier.

  • Suite Professional: $115/agent/month annually
  • Copilot: $50/agent/month annually
  • Additional automated resolutions: $1.50 committed or $2 pay-as-you-go

Professional includes 10 automated resolutions per agent/month, subject to the published annual cap. Telephony usage and other add-ons can increase the bill.

Suite Team $55 already includes AI Agents and 5 automated resolutions per agent/month. Full Copilot requires Professional or higher; it includes proactive guidance, response drafting and voice suggestions. Professional also has limited included Copilot usage, which is not the full add-on.

Zendesk official pricing · About Zendesk Copilot and eligibility

The Aivagenta™ option

A connected platform, built around your business.

Free core platform: $0One paid-agent example: $19.99 Advanced AI™ + $49 ServiceAce™ + $5.99 agent license = $74.98/month, before usage.ServiceAce™ provides real-time suggestions across all channels and active agent coaching. No agent-license minimum.

Aiva WingMate™ ServiceAce™ gives agents real-time suggestions across all channels, active coaching, knowledge and ticket guidance. Add it to the free core platform without an agent-license minimum.

Build your estimated budget ↗

Examples match the stated work and selected features; they are not identical bundles or quotes. Confirm allowances, billing cadence and extra usage for your operation.

A fair way to evaluate

Compare the fit.
Then the complete bill.

Use Suite Team, not Support Team, when comparing a multichannel bundle. No seat minimum was established from the captured public page.

01

Choose a workflow.

Test a routine question, a new sales inquiry and a request that needs a human.

02

Price your usage.

Include the right seats, channels, AI allowance, numbers and third-party charges.

03

Check the handoff.

Make sure the next person gets context, ownership and a clear follow-up.

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