Aivagenta™ / WaiPoint ServiceDeck™WaiPoint ServiceDeck™.
WaiPoint ServiceDeck™.
More ways to get work done.
The important stuff becomes work that someone owns.
Everything in this group
Your capabilities.
- Manual and configured AI-created service tickets
- New, open, pending, resolved and closed statuses
- Priorities, assignment, custom fields and Notes
- Replies and conversation context
- Convert important email threads into service tickets
- Related tickets, incident flags and reporting
- Admin ticket overview with status drilldowns
WaiPoint Service Harbor™
A place for every request to land.
Bring the customer conversation into WaiPoint ServiceDeck™. Keep priorities, ownership, notes and the next action together, with The LightHouse™ knowledge and Aiva WingMate™ ServiceAce™ guidance close at hand.
Explore The LightHouse™ ↗Inside the platform
View full size WaiPoint ServiceDeck™ critical ticket
Keep the request and the next action together.
Real product screens, with examples of how the tools fit your work. Select a screen to explore it at full size.
View full size A structured intake becomes a critical ticket with an owner, conversation thread and ServiceAce™ guidance for the next steps.
Your next customer is about to get in touch.
Give them a useful first answer. Give yourself a clearer next step.