Start with your business.
Add published curriculum and enrollment links, your coverage, process and escalation contacts. Aiva™’s answers depend on this information being current.
Aivagenta™ for training providersA connected front desk
A connected front desk
for training providers.
A connected first response for course information and enrollment. Use approved course details and route exceptions to staff.
Illustrative customer inquiry
“Can you help me with course information and enrollment?”
Aiva™’s role
Share approved information about published curriculum and enrollment links. Collect the details for a useful next step, then route the request according to your process.
Example workflow. Not a real customer or a guaranteed outcome.Share approved information about published curriculum and enrollment links. Collect the details for a useful next step, then route the request according to your process.
A useful first conversationAsk the questions
Ask the questions
you wish you already had answers to.
Configure your intake flow to collect:
courselearning goalstart preferenceteam size
Collect only the information you need. Review the questions, consent and access settings before publishing.
Answer the repeat questions
Give Aiva™ your current information about published curriculum and enrollment links. Use approved links for information that changes, such as availability or prices.
New inquiry
Training providers request
The conversation becomes a clear next action when your configured flow creates a ticket.
- What the customer needs
- Course information and enrollment
- Details to capture
- course, learning goal, start preference, team size
- Route to a person when
- Certification eligibility or an enrollment dispute
- Next action
- Assign an owner, review the context and confirm the next step with the customer.
Answer / collect / escalateA front-desk flow
01 / KNOW 02 / CAPTURE 03 / ROUTE
A front-desk flow
built for training providers.
Preserve the useful details.
Collect course and learning goal early. Keep the conversation attached so a customer can explain once.
Know what needs you.
Send certification eligibility or an enrollment dispute to a person. Use a ticket, queue or supervisor flag rather than leaving the next step buried in a transcript.
A practical starting setupStart where your
Start where your
customers contact you.
Use the free website workspace, add a $29/month AI Concierge Line™ when calls matter, and add Advanced AI™ or Fly™ when you need their capabilities.
Agent licenses, voice Diamonds and optional tools are separate. A phone subscription is not an all-inclusive channel bill.
Build a realistic budgetCan Aivagenta™ work with my existing software automatically?
Yes! Aivagenta™ can automatically generate an integration with any platform that exposes the API action you need. For this business, explore Moodle LMS or Moodle LMS: Use approved course records for questions about course details. FliPath™ generates the task configuration and data mapping; connect your authorized account, review the workflow and activate it. See potential connections and setup details ↓
What should always reach a person?
Configure a human handoff for certification eligibility or an enrollment dispute. Your team should decide the priority, staffing and response commitment.
How soon can I use it?
Add your business information and generate a draft flow, then test representative inquiries and handoffs. Website setup can move quickly; phone provisioning, SMS registration and WhatsApp onboarding have separate requirements.
Your business / your existing toolsKeep the software you love.
Potential API connection Potential API connection
Keep the software you love.
Connect the next action.
Choose the platform you already use, then connect the customer conversation to the next supported action.
Aivagenta™ can automatically generate an integration for any platform that exposes the API action your workflow needs. Describe the outcome in FliPath™, connect your authorized account and activate your reviewed workflow.
Moodle LMS
Use approved course records for questions about course details.
Official Moodle LMS API documentation ↗Account access & setup
Administrator enables web services and REST, selects allowed functions in an external service and issues a user/service token with the required capabilities. Availability depends on the installed Moodle version, hosting configuration and administrator permissions. API documentation is also available inside the customer's own Moodle site; confirm its exact function schema there. Do not assume a managed hosting plan permits arbitrary external services.
Moodle LMS
Enroll a verified learner after the provider has approved eligibility and payment.
Official Moodle LMS API documentation ↗Account access & setup
Administrator enables web services and REST, selects allowed functions in an external service and issues a user/service token with the required capabilities. Availability depends on the installed Moodle version, hosting configuration and administrator permissions. API documentation is also available inside the customer's own Moodle site; confirm its exact function schema there. Do not assume a managed hosting plan permits arbitrary external services.
These are potential custom connections based on the linked vendor documentation. Available actions follow your API access, permissions and plan.
Explore more integration possibilities ↗Stay focused on the work. Stay open to the next inquiry.
Give them a useful first answer. Give yourself a clearer next step.