Start with your business.
Add opening hours and appointment process, your coverage, process and escalation contacts. Aiva™’s answers depend on this information being current.
Aivagenta™ for veterinary practicesA connected front desk
A connected front desk
for veterinary practices.
A connected first response for administrative pet-care inquiries. Route clinical questions to the practice and keep automated help administrative.
Illustrative customer inquiry
“Can you help me with administrative pet-care inquiries?”
Aiva™’s role
Share approved information about opening hours and appointment process. Collect the details for a useful next step, then route the request according to your process.
Example workflow. Not a real customer or a guaranteed outcome.Share approved information about opening hours and appointment process. Collect the details for a useful next step, then route the request according to your process.
A useful first conversationAsk the questions
Ask the questions
you wish you already had answers to.
Configure your intake flow to collect:
pet speciesappointment reasonpreferred contactlocation
Collect only the information you need. Review the questions, consent and access settings before publishing.
Answer the repeat questions
Give Aiva™ your current information about opening hours and appointment process. Use approved links for information that changes, such as availability or prices.
New inquiry
Veterinary practices request
The conversation becomes a clear next action when your configured flow creates a ticket.
- What the customer needs
- Administrative pet-care inquiries
- Details to capture
- pet species, appointment reason, preferred contact, location
- Route to a person when
- Urgent animal-health concerns or clinical questions
- Next action
- Assign an owner, review the context and confirm the next step with the customer.
Answer / collect / escalateA front-desk flow
01 / KNOW 02 / CAPTURE 03 / ROUTE
A front-desk flow
built for veterinary practices.
Preserve the useful details.
Collect pet species and appointment reason early. Keep the conversation attached so a customer can explain once.
Know what needs you.
Send urgent animal-health concerns or clinical questions to a person. Use a ticket, queue or supervisor flag rather than leaving the next step buried in a transcript.
A practical starting setupStart where your
Start where your
customers contact you.
Use the free website workspace, add a $29/month AI Concierge Line™ when calls matter, and add Advanced AI™ or Fly™ when you need their capabilities.
Agent licenses, voice Diamonds and optional tools are separate. A phone subscription is not an all-inclusive channel bill.
Build a realistic budgetCan Aivagenta™ work with my existing software automatically?
Yes! Aivagenta™ can automatically generate an integration with any platform that exposes the API action you need. For this business, explore ezyVet or ezyVet: Under an approved partner arrangement, retrieve a verified client's appointment context. FliPath™ generates the task configuration and data mapping; connect your authorized account, review the workflow and activate it. See potential connections and setup details ↓
What should always reach a person?
Configure a human handoff for urgent animal-health concerns or clinical questions. Your team should decide the priority, staffing and response commitment.
How soon can I use it?
Add your business information and generate a draft flow, then test representative inquiries and handoffs. Website setup can move quickly; phone provisioning, SMS registration and WhatsApp onboarding have separate requirements.
Your business / your existing toolsKeep the software you love.
Potential API connection Potential API connection
Keep the software you love.
Connect the next action.
Choose the platform you already use, then connect the customer conversation to the next supported action.
Aivagenta™ can automatically generate an integration for any platform that exposes the API action your workflow needs. Describe the outcome in FliPath™, connect your authorized account and activate your reviewed workflow.
ezyVet
Under an approved partner arrangement, retrieve a verified client's appointment context.
Official ezyVet API documentation ↗Account access & setup
OAuth 2.0 client-credentials bearer tokens with approved scopes. Vendors distributing integrations need the commercial-partner application route. Private-integration credentials cannot simply be handed to a third-party company under the published private terms. Approval and agreement are required. Private read-only implementations list a one-time setup fee; write-back adds recurring per-location fees. Those private terms are not a commercial-partner quote. Each hospital needs integration setup and approved scope; obtain a permitted arrangement before enabling a FliPath™ task.
ezyVet
Explore approved appointment write-back for administrative intake; clinical questions remain with the veterinary team.
Official ezyVet API documentation ↗Account access & setup
OAuth 2.0 client-credentials bearer tokens with approved scopes. Vendors distributing integrations need the commercial-partner application route. Private-integration credentials cannot simply be handed to a third-party company under the published private terms. Approval and agreement are required. Private read-only implementations list a one-time setup fee; write-back adds recurring per-location fees. Those private terms are not a commercial-partner quote. Each hospital needs integration setup and approved scope; obtain a permitted arrangement before enabling a FliPath™ task.
These are potential custom connections based on the linked vendor documentation. Available actions follow your API access, permissions and plan.
Explore more integration possibilities ↗
Aiva™ / around your working day
Keep administrative pet-care questions moving.
Help with opening hours, appointment requests and contact details. Route clinical questions and urgent animal-health concerns to the practice.
Explore a structured handoff ↗Stay focused on the work. Stay open to the next inquiry.
Give them a useful first answer. Give yourself a clearer next step.